IMPROVE YOUR CUSTOMER SERVICE AND SALES TECHNIQUES
Professional Skills for the Service Sector (Customer Service and Sales Techniques)
When it comes to providing outstanding customer service, it’s people who make all the difference and we’ll make sure your people stand out from the crowd – for all the right reasons!
Industry training direct to you. Enquire now for our next intake!
Whether you’re a retail enterprise, a tourism operator, a hotel or any other frontline business, you want your staff to make the right impression – the first time and every time. Toi Ohomai has developed a fully customisable training scheme, delivered in short punchy bites, to take your team to the next level.
This FREE course will be custom tailored to your industry and to your business, fitting in around your workplace commitments. Delivered at your business, and ours, your staff will be supported through a blend of online and workplace learning, completing tasks aligned to your business objectives.
Course One: Introduction
• Aims, objectives & benefits • Overview of learning outcomes, assessments, support and expectations
• Workplace strategic vision: Business objectives & goals and values • Individual learner goals • Career development & pathways
Course Two: Understanding your customer
• Customer lifecycle • Identifying target markets • Capturing and responding to the customer voice
Course Three: Enhancing the customer experience
• Handling difficult customers • The key to effective communication
• Enhancing the customer experience
Course Four: Communications
• Clear communication styles & techniques
• Interacting with various cultures • Information & problem solving skills • Story telling
Course Five: Sales techniques
• Sales techniques • Communication strategies • Customer behaviour
Course Six: Product knowledge
• Persuasive sales and promotional skills • Promotional techniques (window displays, add on sales, etc)
• How to apply genuine values-based customer engagement
Enquire now for our next intake! 0800 86 46 46 | toiohomai.ac.nz